Why do I need to provide mine and my child’s details?
Personal details are only taken to manage your booking. We need these details to check customers in to each play session. Your details will not be shared with any third parties and you will only be contacted with regards to your booking or responding to a specific enquiry, unless you have signed up to our mailing list.
Are there rules in place at Let’s Pretend?
Please see our ‘Rules of Play‘ page found in the footer menu of our website. This gives simple guidance for our visitors to follow and is there to ensure the safety of yourself, your child and others around you. If you are found to be breaking any of the ‘Rules of Play’, a member of staff may issue warnings and you may be asked to leave.
Who supervises children?
All children must be accompanied by a parent or guardian aged 18 years old or over. They must supervise and observe children at all times. Let’s Pretend staff are here to provide any further assistance and to make your time here enjoyable.
Is there an age restriction?
Let’s Pretend is aimed at pre-school children, but we know that children of a variety of ages will enjoy playing here – especially if they are coming along with a sibling. Children can be up to 10 years old to play at Let’s Pretend. Babies and non-walkers are welcome and are free of charge.
What are the opening hours?
We are open in line with our play sessions which are 9.30am, 11.30am, 1.30pm and 3.30pm. Customers can check in for their session up to 15 minutes before the start. If you have any questions about our opening hours or session times, please contact us.
Is there a time limit to the play session?
Each play session lasts 90 minutes, apart from the 3.30pm session which lasts for 2 hours to allow for children coming after school. We will call out a reminder when there is 5 minutes left on each session. When the session ends, we will ask all children to leave the play areas and we’ll close the gate so that our team can re-set for the next session. At this time, you are welcome to stay in the café but children must not re-enter the play areas.
What if I’m running late for my play session?
Our play sessions are fixed times, so if you miss the start, you will still have to leave the play areas at the same time as everyone else so that we can re-set for the next session.
Why am I not allowed to bring food in?
We have a lovely café in Let’s Pretend which caters for all food and drink tastes, as well as dietary requirements. We therefore do not allow people to bring their own food and drink, aside from those with babies under 1 years old.
What kind of food and drink do you serve?
Our menu initially will consist of sandwiches, panini’s, jacket potatoes and soup. We serve ethically sourced coffee and fairtrade tea as well as a range of soft drinks and snacks for children. A wide variety of home made cakes will be available too.
When is ‘last orders’ for food?
Our kitchen closes at 4.30pm each day so please make sure you’ve placed any orders for food before then.
What should we wear?
Kids should wear comfortable clothes that are suitable for play. We operate a no shoes policy in our play areas, but socks must be worn at all times.
Can I take photographs and videos?
You are permitted to take photographs in Let’s Pretend, but please only photograph your own child/children, and be respectful of other people’s privacy.
How can I get in contact?
Please see the ‘Contact Us‘ page found in the header and footer menus of our website to get in touch.
Where can I find Let’s Pretend?
We are at Priory Farm, Sandy Lane, Nutfield RH1 4EJ. Our barn is the second barn along from the Farm Shop, which is on the opposite side of the road to the Nursery and Discovery Walk.
Is there parking at Let’s Pretend?
We have 40 parking spaces allocated to Let’s Pretend. Please park near to our barn and not in the Farm Shop area as these spaces are for customers using the shop.
Can I bring in pushchairs?
We have a limited space for pushchairs. Please try and leave them in the car if possible, but if you need to bring yours in then we can store it for you.